Terms and Conditions

This Agreement was last modified on 18 February 2016.

Refund Policy

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us within 15 days and we will either repair / replace it, or credit your account, subject to the below terms. This Policy applies to products bought from https://wootech.co.za

Preparing your products for a return

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;

  • package your products safely and securely for protection during transit;
  • clearly mark your order number on the outside of the parcel
  • include all accessories and parts that were sold with the product.
  • you Email a return on the Website within 7 days of delivery to you. After 7 days, you can only return a product if it is under warranty.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

Not what you ordered?

If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us and we will arrange the return of the product from you at no charge. If the product is missing any accessories or parts, you will need to follow the process set out . Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).

Products damaged on delivery

Should a product be damaged or missing any parts or accessories at the time of delivery / return, please notify us within 24 hours of such delivery.

We will refund the reasonable courier costs of returning damaged goods via door to door courier .  We may inspect the goods to confirm that they are defective before we do so. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair / replacement is possible) or credit your account with the purchase price of the product and return shipping (or refund you if that is your preference).

Defective products

We do our best to ensure that the products we deliver to you are of a high quality and without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. Please refer to our FAQs for some examples.

Charges

If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and parts and only to credit or refund you in respect of the returned item.

If you return a product that does not comply with this Policy, you may be liable to reimburse https://wootech.co.za for the cost of returning the product from you and the cost of having the product returned to you.

Under no circumstances will donations be refunded.

 

 

Changes To This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site.